EPE Return Information
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100% Return Guarantee
If you need to send any items back for return, you must do so within 120 days from the date on which you received your order. Please complete the return form, indicating clearly on the receipt which particular item(s) you would like to return, and send the item(s) back to us by courier with the corresponding receipt to the following email:
Please contact us via email contactus@eyepickexpress.com
If you have any further questions or require any further information on exchanges and returns.
Please note that the following rules must apply for the product(s) that you would like to return:
- Return any product(s) at EPE within 120 days of receiving your order.
- The product(s) MUST be returned unused and in their original condition, with all the original packaging and with all the authenticity tags and manufacturer seals still attached. All accessories such as case and cleaning cloth must also be returned.
- All returns are inspected on arrival and exchanges will NOT be issued if the product(s) are not in new and original condition.
- Please ensure that product(s) are returned to us via "signed for delivery" and a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged in transit during the exchange process so please ensure that the packaging and delivery method are secure.
- The shipping charges of your original order are non-refundable.
- EPE is not liable for any bank, credit card, taxes, or any other non-EPE charges that may be incurred in the refund.
- Do not return your product(s) without first contacting our customer service team. We will provide you with a specific exchange address. (Returns should not be sent to the shipping address listed on the parcel)
- Please allow up to 14-21 business days from when we receive the return for your money to be refunded.
- Each item may only be returned or exchanged once.
- In case of any dispute, the decision of EPE shall be final and conclusive.
Our services consultant will provide an excellent service to you base on customer-oriented mind.